Looking for Executive Contact info (2024)

It was a pleasure to assist you. Your chat session has ended. Thank You.

Your chat ID number is 12061127759.

Welcome to Verizon Live Chat. You have selected to chat about:

TN: 7187210013

Subject: My Verizon Bill (Payment Arrangement or Overdue Bill)

Question: I had a very stressing coversation with cusmer service Mr Randy without any help - 35 minuts and he no help

18:36:51A Verizon Service Representative will be with you shortly. To help us handle your request in a timely manner, please have your customer account number ready if available. Thank you.

18:36:51This session is being transferred.

18:40:16We apologize for the delay.You are next in the queue. A representative will be with you shortly.

18:40:21This session is transferred to Susan.

18:40:21Agent Susan has joined.

Susan: Thank you for choosing Verizon's chat service. You have reached thePaymentCenter. I see that you have provided your account number. Thank you for providing that information. I will be happy to assist you today. Please allow me a few minutes while I access your account.

Gandi Ibrahim: first of all i called to inform verizon that i do not have any service i got a hold of a representative whose name is randy and and he was of no help i repeated over and over again my situation and to speak to a supervisor and he keep makinf a bad situation worse, I gave him the phone number and my ss number and

Susan: I am sorry to hear about the difficulties you are experiencing. When did you disconnect service, Gandi?

Gandi Ibrahim: since 6 am

Gandi Ibrahim: for the past 20 days my service is on and off??

Susan: What service do you have, Gandi?

Gandi Ibrahim: phone and internet

Gandi Ibrahim: my phone not working since6 am

Gandi Ibrahim: tech came to my house 2 time last week!!!

Susan: One moment please.

Gandi Ibrahim: Thank you

Susan: It is going to take me a few minutes to research your request. Can you please hold for a moment?

Gandi Ibrahim: thanks

Susan: Thank you for waiting. I am still working on your request and I will be back with you in a few moments.

Gandi Ibrahim: thank you Ms. Susan for you help

Gandi Ibrahim: ss

Susan: I appreciate your patience. I see in the repair notes that you have had trouble with your service intermittently since 11/27.

Gandi Ibrahim: tech came 2 times!!! I can't call my Job every day to stay home for the tech!!! what is going on

Susan: I do apologize, Gandi. Do you have service now?

Gandi Ibrahim: Can I have the E mail for the executive officer of verizon or director !!!??

Gandi Ibrahim: no i have no service

Gandi Ibrahim: try to call house 7187260013

Susan: We can put in a request for an adjustment on your bill. However, I would like to make sure that your service is restored first so that I put in the exact dates for loss of service.

Susan: Please call our repair department on 1-800-837-4966 and when service is restored, you may chat back in for adjustments on your bill.

Gandi Ibrahim: the problem I have a disibility and my mother 76 years old home if she needEMSor help we have no service to call for help!!!

Gandi Ibrahim: we are inUSAnot inAfrica

Susan: I apologize for any inconvenience this may have caused you. You have reached thePaymentChatCenter. I am able to provide you with the adjustment on your bill. However, I am not able to provide repair service. Please call our repair department and an agent will assist you.

Gandi Ibrahim: Thank you Susan for your help!!

Gandi Ibrahim: Can I have e-mail add for Verizon executive officer or director to tell them about your help and to complain about your co-worker Mr. Randy

Susan: You are welcome. Our Customer Service number is 1-800-837-4966. They are available on Monday through Friday from8am - 6pm EST.

Gandi Ibrahim: I calld the customer service more than 3 times from public phone, the last call today Mr. Randy, No help he kept talking for 35 Minutes wihtout help.

Susan: When you end this chat, you will be asked to fill a short survey about your service.

Gandi Ibrahim: I realy need e-mail address to make sure this will never happen to any one again. We deserve better service. And your co-worker Randy is no help

Gandi Ibrahim: or what is the Fedral or the state Agency to place this complaint

Susan: Our customer complaint line is 1-800-477-7244. I do apologize. I do not have an email address for this office.

Susan: Thank you for using Verizon's chat service and making Verizon your company of choice. I am glad I could help you today. When you close the chat you will be asked to complete a short survey. We value your feedback and appreciate you taking the time to fill out the survey.

You can access Ask Verizon at https://www.myverizon.com from your internet-connected mobile phone to view your bill summary, find payment locations, schedule a future payment, and enroll in paper free billing.

Your session is now closed.

Thank you. Have a nice day.

Looking for Executive Contact info (2024)


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