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Retrieved from the description.
Base pay range
$30.00/hr - $35.00/hr
Requisition ID - 60999Requisition Name - Help Desk Analyst - Level 1Folder - DCF (Piggy Back)Customer - CT DCF - Department of Children and Families Estimated Duration - 08/07/2023 - 08/04/2024WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PMMax Pay - $35 C2C, on W2 - $30/hr.Address - Onsite - 1225 Silver St Middletown, ConnecticutDescription
SCOPE OF WORK The candidate will provide telephone and remote-control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
Required Skills And ExperienceIn addition, the agency
RequiresA minimum of one (1) year of prior experience demonstrating the following knowledge
And Skills
PC Hardware and software installation
End user support - face to face and via telephone
Excellent customer service skills
It's Highly Desirable That The Candidate Also Have
Experience with computer system and user administration.
Technical familiarity with Microsoft Active Directory.
Experience with Windows 10
Experience with Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting
Additional Details
Candidate Must Be Local
Works on-site in Middletown, CT
Must pass drug screening
Must pass background check (local, state police, fbi)
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